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How to book appointment

Book online through our patient portals

  • If you’re already registered with Westown or Merrilands please click here to book an appointment
  • If you’re already registered with Moturoa please click here to book an appointment
  • Not registered for the patient portal? Find out more

Phone one of our three practices

Sometimes our phone lines are busier than usual, we appreciate your patience as we get to your call.

General practitioner appointments

Patients are encouraged to register with a particular doctor who will primarily care for their health needs. Appointments are available 8:30am to 4:30pm, Monday to Friday. The appointments are 15 minutes in length, with 12 patients seen per session and an hour for paper work being allocated for GP’s per session. 

GP’s are remunerated according to their qualifications and experience. We have between 2 – 4 GPEP’s training at any one time across our three practices.

Urgent care

If it’s an emergency and you or someone else needs immediate medical attention, then ring 111 straight away.

The Carefirst Group urgent care clinic is located at our Westown practice. Due to covid-19 and a shortage of GPs currently our urgent care clinic is open for shortened hours. We are open from 9:00am to 1:00pm, Monday to Friday. We hope that we will be back to normal hours soon.

Again due to covid-19, we ask that if you are wanting to access care from our urgent care clinic you call the practice to make an appointment. We are not currently operating a walk in service.

Patients from all our practices our welcome to access our urgent care services.

Travel clinic (visitors)

The travel clinic (Westown) provides advice and information for travellers whilst abroad. It is designed as a ‘one stop shop’ for all vaccinations, including yellow fever, and malarial advice.

Cancelling appointments

Please let us know as early as possible if you are not able to keep an appointment so we may offer it to someone else.

If you change your mind about keeping your appointment and fail to let us know, or cancel within an hour of your appointment time, then we will charge you for the appointment.

New patients

Our enrolment capacity is currently limited, please phone or email one of our clinics to discuss availability. Thanks for your understanding.

Learn more

We're here to help

We care about your health and wellbeing, our goal is to provide excellent primary care services to our patients.

Carefirst Westown

99 Tukapa Street, Westown, New Plymouth (06) 753 9505

Carefirst Merrilands

Merrilands Shopping Centre, Mangorei Road, New Plymouth 4312 (06) 758 8773

Carefirst Moturoa

490 Saint Aubyn Street, Moturoa, New Plymouth 4310 (06) 751 0390

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